InstantAssist AI: Your 24/7 Intelligent Support Agent
Resolve Customer Issues Instantly, 24/7. Reduce Support Costs & Boost Satisfaction.
Intelligent Support That Never Sleeps
Comprehensive Feature Set
| Feature Detail | Tier 1: Essentials | Tier 2: Pro Engagement | Notes |
|---|---|---|---|
Core Functionality FAQ Answering, Basic Issue Resolution, Ticket Creation | ✓ | ✓ | Provides immediate first-level support. |
Knowledge Base Integration Connects to internal knowledge base/docs via RAG for accurate answers. | ✓ | ✓ | Leverages your existing documentation. |
24/7 Availability Always online to assist users. | ✓ | ✓ | Reduces wait times, improves satisfaction. |
Automated Ticket Creation & Routing Creates tickets in integrated systems (e.g., HubSpot CRM, basic ticketing nodes) based on issue type. | ✓ | ✓ | Streamlines support workflow. |
Communication Channels Web Chat, Mobile App Chat | ✓ | ✓ | Core digital channels covered. |
Advanced Channel Integration Integration with WhatsApp, Telegram, Slack, Email | – | ✓ | Meet customers where they are (Pro). |
Multilingual Support Handles inquiries and responses in Arabic (dialects), English, French, Swahili. | – | ✓ | Essential for diverse MEA customer base (Pro). |
Advanced Capabilities
Leverages CRM data (HubSpot) and chat history for tailored responses & contextaware support.
Detects user sentiment (positive, negative) to adapt tone or trigger escalation.
Guides users through simple, pre-defined support workflows (e.g., password reset).
Utilizes AI Agentic Framework to handle more complex, multi-step resolutions or trigger actions in other systems (e.g., update CRM).
Basic reports on inquiry volume, common topics, resolution rates.
Deeper analytics on resolution times, CSAT scores, agent performance, sentiment trends.
AI suggests updates to knowledge base based on unresolved queries or user feedback.
InstantAssist AI: Essentials
Pricing: Starts at $49/user/month (+ $19/extra user).
Provides round-the-clock assistance for FAQs and common issues via Web & Mobile chat, using your knowledge base.
Automatically generates support tickets for issues that require human intervention.
Connects to your existing documentation to provide accurate, consistent answers.
Track inquiry volume, common topics, and resolution rates to improve your support processes.
InstantAssist AI: Pro Engagement
Ideal For: Businesses needing comprehensive, multilingual, omnichannel support with advanced automation and personalization.
Pricing: Requires Essentials + add-on fee per channel/agent seat.
Handle complex multi-step workflows
Arabic, English, French, Swahili.
WhatsApp, Telegram, Slack, Email.
CRM-based customization
Comprehensive performance insights
Perfect For Businesses of All Sizes
